General
Who is Urbani Truffles?
Urbani Truffles is the United Kingdom division of Urbani Tartufi headquartered in Perugia, Italy, which has been a leader in sourcing and distributing fresh truffles, mushrooms, truffle products and more for over 170 years. Learn more about our story in Urbani Family section.
How do I contact customer service?
You can email us anytime at shop.online@urbanitruffles.co.uk and should expect a reply within our office hours: Monday - Friday, 9 am - 5 pm ET. Response times may be impacted by nationally observed holidays.
Orders & Shipping
When will my order ship and when will I receive it?
We offer Next-Day Delivery across the UK through our trusted courier partner DPD, renowned for reliable and temperature-safe handling.
Cut-Off Time
- Orders placed before 10:00 AM (UK time) are shipped the same day for next-day delivery.
- Orders placed after 10:00 AM are shipped the following day and will arrive the day after shipment.
To guarantee freshness, no exceptions can be made to the 10:00 AM cut-off time.
Important Notes
- We cannot modify delivery dates after an order has been placed.
- Shipments require a valid UK delivery address.
- We are unable to offer exceptions to the 10:00 AM cut-off for any reason — this is essential to protect product quality and ensure timely dispatch.
How do you ship perishable products?
Perishable like fresh truffles or butter are packed in insulated bags with ice packs to ensure peak freshness upon delivery.
How do I track my order?
Once your order ships, you will receive tracking details directly from DPD so you can follow your delivery in real time until it arrives at your door.
How do you ship products?
At Urbani, we take the utmost care to ensure your truffles and gourmet specialties arrive in perfect condition — fresh, fast, and handled with the same attention we apply to every product we craft.
All fresh products are packed with premium insulated materials and temperature-controlled gel packs.
Shipments are handled exclusively by DPD, ensuring your order remains protected and traceable throughout transit.
How much does shipping cost?
In reference to the "How do you ship products?" section, we take exceptional care in packaging and shipping orders. The additional investment that we make to safely and effectively ship orders with perishable products is to ensure that our customers receive the freshest possible product.
Shipping Rates
- Standard Next-Day Delivery: £10
- Saturday Delivery: £20 (available for orders placed on Friday before 10:00 AM)
- Shipping is always free on orders of £149+
Can I change or cancel my order?
If your order has not been processed and you contact shop.online@urbanitruffles.co.uk before 3pm ET, Monday - Friday, we will try our best to accommodate your request to modify items or quantities on your order.
Can I return my order?
We guarantee that the products we ship are top quality so when you receive your order please immediately inspect and store with care. For shelf-stable products, if any item(s) you received does not match what you ordered, please contact shop.online@urbanitruffles.co.uk for assistance.
For fresh, perishable products, we are not able to accept any returns.
What if I receive an incorrect or damaged shipment?
If there are any issues when your shipment arrives, please photograph the products in question and contact shop.online@urbanitruffles.co.uk within 24 hours of receipt and we will work to resolve the issue as quickly as possible.
What if my order is late or disrupted?
- If you order is disrupted due to inventory or other operational reasons within the control of Urbani, we will notify you immediately to come to a resolution or you can contact shop.online@urbanitruffles.co.uk
- If your order is disrupted due to factors outside of our control (courier delays), Urbani Truffles cannot be held liable.
Truffles
What are truffles?
Truffles are rare, edible fungi belonging to the Tuber genus. The most prized species include Black Summer (Aestivum Vitt), Burgundy (Uncinatum), and Black Winter (Melanosporum), found in France, Italy, and Australia, and White (Magnatum Pico), found exclusively in Italy.
How should fresh truffles be stored?
- As soon as you receive fresh truffles, immediately wrap in clean, dry paper towels, place in an airtight container, and refrigerate at temperatures 34°-36°F. Replace paper towels daily. Freezing truffles is a last resort and will alter the structural integrity, but can help prolong shelf life. Frozen truffle should be minced and incorporated into butter or sauces, along with any residual juices as a result of thawing.
- Storing fresh truffles in rice will severely dehydrate the truffles and is only recommended if your only intent is to flavor your rice.
How long will fresh truffles stay fresh?
We highly recommend enjoying your truffles within 48 hours of arrival. Please keep in mind that truffles have a very short shelf life. Black truffles will last no more than a week, even if properly stored. White truffles have a shelf life shorter than a week. We recommend checking the firmness of truffles as sponginess is an indicator of deterioration.
How long will fresh truffles stay fresh?
We highly recommend enjoying your truffles within 48 hours of arrival. Please keep in mind that truffles have a very short shelf life. Black truffles will last no more than a week, even if properly stored. White truffles have a shelf life shorter than a week. We recommend checking the firmness of truffles as sponginess is an indicator of deterioration.
What if my truffle has white mold on it?
Due to their high water content, truffles may occasionally have a small amount of white mold on their exterior called mycelium, but this is nothing to worry about. To preserve the quality of the truffle, simply brush the mold off with a clean towel or small brush. We highly recommend enjoying your truffles within 48 hours of arrival.
How should I handle & serve fresh truffles?
Fresh truffles are best when served at room temperature, so it is best to remove the quantity of truffles you plan on using from the refrigerator at least 15 minutes before serving.
White truffles are exceptionally prized and should never be heated. Exposure to heat will deteriorate the aroma.
Black truffles are more robust and their flavor can be intensified with mild applications of heat or limited preparation.
Truffles are best paired with fat so we recommend using our butters or oils to maximize your experience.
Truffles can be simply shaved using a truffle shaver, microplane®, or mandolin at the thinnest possible setting, if applicable.
Discounts
Do you offer discounts?
Can I use multiple discount codes?
Discount offers cannot be combined, unless otherwise specified. Only one discount code can be applied for each order unless otherwise specified.
Do discounts expire?
Every discount code, unless otherwise specified, have an expiration date. Discount offers are time sensitive and your order might be impacted by available product inventory. We will notify you if your order might be impacted in order to find a resolution in a timely manner.
How can I apply discount codes?
Once you have added qualifying products to your cart, a discount code can be applied during checkout.
